The Cash app is pervasive money transferring application in the United States. It has a total of 24 million users in the world and it is still increasing. Customers can download this application on their mobile device and create an account to transfer money from this application. Several times customers create an account for doing some transaction and forget the password later. So, they are unable to use that account for longer and it will freeze by the Cash app. So, if you are thinking about why I can’t Access My Cash App Account? then it must be due to the freezing of the account. The purpose of freezing is not to block the transaction, it is only done due to the privacy concern. Freezing will secure your details in the database and you can use the account successfully after verification.

Why I can’t access my Cash app account?

If you want to use your old account but unable to do so then you can either reset your password or merge that account with the new one.

Resetting your Cash app password: Customers can reset their Cash app password by the following methods.

  1. Online method:
  • Visit squareup.com/password to reset your password online.
  • Enter your email address associated with your Cash app account and click on “Send Instructions”.
  • Check your email – you will receive a message on email id.
  • Open the email and click on the “Reset Password” link or button.
  • This will take you to a popup page where you can create a new password for your Cash app account.
  1. Resetting the password using Cash app application: To reset your password from the Cash app mobile application you have to follow these steps:
  • Tap on “Forgot Password” on the Sign In screen.
  • Enter the email address linked with the Cash app account.
  • Now an OTP will send to your registered number or email id, enter that OTP in the Cash app and reset your password.

Merging old account with a new Cash app account: Apart from this, you can also merge your old account with the new one by following these steps:

  • Tap on the profile icon available on your Cash App home screen
  • Select “Personal” in the profile section.
  • Add your old phone numbers or email addresses and your account will be merged to a new account.

There are many other methods to get back your Cash app account in use. To know that you can contact the Cash app support team. They will help you in providing all the essential information related to the verification, privacy, and security of a Cash app account.